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Experiencing a Water Loss in West Asheville, NC

2/23/2017 (Permalink)

Experiencing a Water Loss in West Asheville, NC

When someone experiences water loss in their home or business, it is important that they take immediate action and begin mitigation strategies. Flooding can cause water damage throughout the building. Here are some examples of water damage:



Wood Rot



North Carolina was hit by Hurricane Matthew in 2016. Asheville and Leicester NC were greatly impacted by this large storm. Floods and hurricanes are common in NC. Here is what a person should do when faced with these disasters.

Safety First

When a person is dealing with water in home, or water in business, it is important that they take safety precautions. Water can be contaminated by sewage, oil, or gasoline; one must wear gloves and other safety gear to prevent contact with water or items contaminated by the flood. If anyone needs to walk through the water, they must wear sturdy shoes to avoid being cut by broken objects. The person should check walls, ceilings, and flooring for signs of collapsing.

Remove water

Drying the water is very important part in saving one's home or business. If there is a small amount of water in the building, a person should mop as much water as they can, or use a multipurpose air mover/dryer. A multipurpose air mover will dry your floors more quickly and produce air movement. Extracting the water will save money and will cause less damage in the future. In many cases, the amount of water is too severe for someone to remove themselves. If this were to happen, he/she should call a water damage professional to extract the water as soon as possible.



Ventilation will prevent the growth of mold and mildew. Mold can begin forming within four days under ideal conditions. One should open as many doors or windows as they can, and set up fans throughout the building to produce air movement. If a dehumidifier is available, he/she should place one in the affected area. A dehumidifier will help remove the humidity from the air and help with the drying process.


Anything contacted by flood waters must be disinfected. After dried out, one must disinfect their floors, walls, insulation, or other items to remove bacteria.

Gather items

A person should gather all personal items from the affected area. To make clean up easier, one should remove these items from the damaged area:



Books or magazines





All Fabrics should dry as soon as possible. Books and photographs can be frozen to prevent mold. All movable furniture should be taken outside. Wall boards should be removed to flooding level. Electronics need to be dried quickly to prevent damage. A person should never move or clean appliances without a professional, it can cause damage or shock them.

Remove Flooring

When a wood flooring is faced with flood damage, the floor covering (carpet, vinyl, linoleum) must be removed. If the floor covering is left on the wood for an extended period of time, it can cause the wood to rot or mold much faster. It is important that the wood dries as fast as possible to prevent severe damage.


After facing water in home or water in business, a person may want to use their stove for boiling water or making food, but he/she must not do so until proven safe. Electrical appliances could shock you if damaged by water. They must use a temporary source of a fire.

Food that has been contaminated by flood water must be discarded from the home or business. This includes:

Canned food

Canned food that is rusty or cannot be identified

Molded foods

Food packaged in plastic, cardboard, or cloth

These foods if they have been left in temperatures above 40° Fahrenheit:

Meat or meat substitutes







Cooked pastas


Bottled or boiled water must be used for personal hygiene or drinking. Public water could be contaminated by the flood.


One must contact their insurance company as soon as they can. Groundwater flood damage typically isn't covered by standard homeowner insurance policies, so the homeowner needs to work with the insurer to determine the extent of the coverage. Full documentation of one's home is crucial when contacting the insurer; this will show the extent of damage done to the home. Business owners are likely covered by flood damage, they must contact their insurance provider immediately.

Take Pictures

Anything damaged by flood water must be photographed. This will help a person remember what they need to replace, and it will provide proof to the insurance company what was ruined after the flood.


After fixing their damaged home or business, one should protect their structure from being damaged again in the future. Fixing leaks, elevating the building, elevating appliances, and stocking emergency supplies are a few safety measures one should take to protect their home.

The aftermath of a flood can be devastating to a homeowner or business owner. These tips should make the process easier for the individual. Persons living in North Carolina are commonly affected by hurricanes or floods. On average, NC is impacted by a large storm every three years. Leicester NC is part of the Asheville Metropolitan Statistical Area. In 1916, Asheville was severely damaged by a large flash flood. This area of North Carolina is subject to flooding, and research has shown another large flood will strike this area of NC again. In order for mitigation to be effective, they should take the advice read here today. Visit for more information on water loss.

Experiencing A Fire Loss in West Asheville

2/23/2017 (Permalink)

Experiencing A Fire Loss in West Asheville

Fires can cause damage both physically and emotionally. The stress and sadness that often follow a fire can be devastating. However, it's important to stay aware of what's happening in the wake of a fire, particularly when it comes to the types of damage that might have occurred. While most people look at property loss as the main kind of damage, there are many other types, as well. Paying attention and keeping an eye out for all the possible types of damage that could occur, from water to soot to bad air quality, can help you save time and money and ensure the health of those living or working in the building. It might take more time to ensure that everything is safe, but it's worth it if it saves you health problems or future damage. If you're living in Asheville NC or Alexander NC and you've suffered a fire, make sure to contact your local insurance representative and keep an eye out for these types of damage as you prepare to rebuilt and re-enter your property.

Fire Damage

The most obvious problem you'll have to deal with after a fire is fire damage, or the immediate damage caused by the fire itself. While some things might have been destroyed, it's possible that others have survived. In the wake of a tragedy, it's hard to think about sorting, but once you've been given the all clear by the fire department you should try to save as much as you can from the home or structure. Most insurance policies will replace things like furniture and other necessities, but you'll want to look for any valuables or sentimental items. That being said, it's important to know when you need to let something go. Even if you want to keep an item because it's important to you and it's only partially damaged, keeping it might cause more problems later down the road. For instance, if you keep a blanket and it has internal damage because of soot, you could wind up with health problems. Take a logical and safety-centered approach when deciding what to keep and what to get rid of, and always consult an Asheville NC or Alexander NC fire expert for advice.

Water Damage from Fire

A common but less thought about consequence of a fire is the water damage from fire prevention items like sprinkler systems. In fact, sometimes water damage is the main cause of property destruction. This happens when the fire is quickly put out, but the water damages property in the course of stopping the fire. Check with your North Carolina insurance professional immediately and see what you're covered for. If there are items that don't fall under your policy, it might be best to get rid of them and replace them. Trying to save water-damaged items can often cause issues down the road, such as mold in furniture.

Smoke Damage

Smoke damage is subtle, but it's still a problem for those who have gone through a fire. The smoke from the fire can often damage your walls, carpeting, paint, and certain fixtures. Even if the fire itself doesn't destroy an item, you'll probably want to ask your North Carolina fire expert if there is any smoke damage and what to do about it if there is.

Air Quality

Just because the fire is out and the smoke has cleared doesn't mean the air is healthy to breathe. Some people are more susceptible to toxins in the air, so it's important to ensure the quality of the air inside your home or office is safe. Before you re-enter a home or structure after a fire, make sure you've checked with a fire expert or insurance company representative to make sure it's okay to go back in. Health problems caused by breathing toxic air are common, and the cause is usually that the occupants re-entered the facility too soon. It's also important to note that just because it doesn't smell bad doesn't mean the air is okay to breathe. Often, there are particles that can't be detected with the naked senses but that can be just as harmful to you and your family. That's why it's so important to have fire experts come in and scan for any potential threats and ensure the air quality is livable before you go back in. This is also important when it comes to children, the elderly, and those with chronic conditions, particularly those such as asthma.

Soot Damage

Finally, soot damage can be a major problem after a fire. Not only can it get into the carpeting and floorboards, but it can cause your home to smell terrible for a long time after. Make sure you've had professionals come in and clear all the soot before you go back into the property. Soot damage isn't always visible to the naked eye, so it's important to listen to the team of professionals helping you out. If they tell you not to go back in, then wait, because the ashes of the fire can be extremely small pieces that can embed themselves into fabric, ventilation systems, and other places, causing health problems or other issues later on.

Safety should always come first when you're dealing with the ramifications of a fire. Whether the fire was at your home or business, always make sure that it's safe to re-enter before bringing your family or employees back into the structure. A lot of the types of damage a fire can cause are subtle and invisible, even to your sense of smell, so it's important to listen to the fire experts who are working your case. Many times, fire victims are understandably in a rush to get back into their home or business and ignore the advice of experts who tell them that it's still not safe and wind up with health problems later on because of it. It's also a good idea to install a carbon monoxide detector in your home or office after a fire, just to make sure the levels are (and stay) at a healthy level. Visit for more information on fire damage.

Methods Used By SERVPRO To Keep Mold Damage From Spreading

10/17/2016 (Permalink)

Mold Remediation Methods Used By SERVPRO To Keep Mold Damage From Spreading Any case of mold damage requires some amount of sanitizing to get rid of the smallest spores and patches of mold on an object.

Techniques Used by SERVPRO To Remediate Mold

Every case of mold damage is different, but in most of them, the potential for further damage to the home or its residents can be relatively high if not properly treated. In these cases, we employ a number of strategies to stop the spread of damage and keep residents safe while the mold is being remediated. Here are some of the methods our technicians may employ in your home to stop the spread of mold.

Mold Isolation and Containment
First and foremost when dealing with most cases of mold damage in Georgetown is quarantine and containment. We typically seal off an area or the specific spot of mold growth to prevent its spores from becoming airborne and reaching other parts of the home. This also helps to contain compounds released by some types of mold which may cause ill health effects. Within this isolated area, our technicians can do their work, protected by specialized equipment and clothing.

Sanitizing Widely and Thoroughly
Any case of mold damage requires some amount of sanitizing to get rid of the smallest spores and patches of mold on an object. We're very thorough in this process, sanitizing all at-risk objects, surfaces, and parts of the home with UV rays or other sanitizing machines. Note that you should allow us to clean and sanitize objects with mold damage, as without the proper experience and equipment, this may prove hazardous to you.

Air Filtration
We use industrial-strength air filters to remove mold spores and contaminants from the air, preventing their spread across the home after the damaged region itself has been cleaned up. This process also helps to remove the musty and foul odors often associated with mold growth and get your home back into a more livable state.

SERVPRO of Asheville West is a well-equipped local business that specializes in mold, water, and fire damage restoration services. Call us at (828) 684-8506 for expert treatments and care for mold damage in your home.

SERVPRO Water Removal

9/23/2016 (Permalink)

Water Damage SERVPRO Water Removal If the weather overcomes your preparations, we have a highly-trained team of SERVPRO technicians ready to put things right.

Water Removal and SERVPRO Services 

Flooding is a common problem for most of North Carolina. The rivers that serve as commercial waterways and nourish our farmlands also destroy homes every year when thunderstorms cause them to overflow their banks.

With being located on the French Broad River, water removal from Alexander homes is a year-round concern. SERVPRO stands ready not just to remove the water, but will come in at your request to inspect your home to help you prevent the need for it. Before you call, there is one thing you can do to ensure your home is prepared for the next storm; clean and repair your drains and gutters.

Many times, water that gets in your home comes from gutters that have become clogged with leaves and other debris. When the leaves begin to fall, checking your gutters once every 2-3 weeks will ensure that they are clear, and rainwater will flow properly into the drains. If the drains are not properly maintained, water can still find its way in your attic or basement through the eaves and foundation. Ensuring they are connected to the gutters and secured to the side of your home can prevent hundreds, even thousands of dollars in damage.

If the weather overcomes your preparations, we have a highly-trained team of SERVPRO technicians ready to put things right. Our people are trained to the standards required by the Institute of Inspection Cleaning and Restoration Certification for water removal and restoration. We also provide them with the latest equipment available.

Each team has a variety of water pumps that can be used in a two-bedroom home up to a warehouse. If power has not been restored or if your electrical system has been compromised, we also have an extensive inventory of generators to keep the water flowing. There have been few removal jobs in our experience that cannot be completed in less than 24 hours.

Locally Owned Company with National Resources

The forecast for the next few days is partly cloudy, so it's the perfect time to call us today at 828-684-8506 for a free inspection. Our inspectors will determine where you can make improvements or repairs to your home that will prevent or at least lessen the need for water removal after the next storm. As a locally owned franchise, SERVPRO of Asheville West stands ready to help its neighbors and community at large.

When Your Home or Business Suffers Flood Damage, We Can Make it Right Again

8/17/2016 (Permalink)

Storm Damage When Your Home or Business Suffers Flood Damage, We Can Make it Right Again Candler Flooding Gets Help from SERVPRO

SERVPRO Helps to Restore Your Flood Damaged Property

Flood damage affects so much of a person's life or business. Whether the water is Clean, Gray, or Black and dirty, and is full of contaminants that can ruin keepsakes and costly inventory alike, severe damage has occurred. The degree of harm will dictate what can be salvaged and what must be discarded.

However, in Candler, flood damage doesn't need to be so dramatic if fast action is taken to limit secondary water damage. There are different methods in use today that can restore items to their previous condition. At our SERVPRO, we can clean and sanitize our customers' soiled and seemingly damaged items with our Esporta equipment. Items that are full of contaminants, soiled, visibly stained, and ready for the disposal bags can be cleaned and sanitized, and made to look new again. These items include anything that can be washed, from leather boots to plushies that your child needs for sleeping.

This salvaging of soiled and contaminated personal items is in addition to our other services, such as extraction of all standing water followed by drying and heating techniques that cause moisture to evaporate quickly enough to ward off damaging effects. While carpeting is often a loss of flooded homes and businesses, we can ensure that contaminant levels are low in area rugs and other items that were on the floor. Making sure that your home or office is safe for human habitation is one of our goals.

Ensuring that all water and moisture is removed is one aspect of water damage restoration, but we make sure that your home or business is cleaned to health regulation standards. We sanitize after removing solid debris. Floods from outside can cause many different elements to be deposited inside your property, from sand and silt to aquatic life to chemical and biological contaminants. All of this water and what came with it needs to be extracted. Doing so means we are also protecting your property from secondary water damage such as rusted metal fittings in your home or office, mold and mildew prevention, protection of interior walls, cabinetry, and flooring, and much more.

When you have flood waters in your home or business, preventing flood damage from increasing is your first step in protecting your property. Call us, SERVPRO of Asheville West at (828) 684-8506 24/7 and we will help rectify the problem.

Mold and Water Damage Go Hand in Hand

7/26/2016 (Permalink)

Mold Remediation Mold and Water Damage Go Hand in Hand Mold Grows in Asheville Properties, Call SERVPRO for Remediation

SERVPRO Can Restore Water and Mold Damage to Your Property

The common signs of fungi include visible patches in varying colors including black, green, red, blue, and white. Mold can produce a robust and musty odor; it extensively discolors walls, ceiling, and floors. Its presence can also cause allergens and irritants. Our prompt response can be a key to mitigating further mold growth, especially when there is or has been water damage.
Mold damage in Asheville is an unwelcomed sight. This beautiful community is popular in art, science, health, entertainment and so much more. Any mold growth must be quickly handled. SERVPRO is your go-to mold removal and remediation service for residential and commercial properties.
The historical aspects of our North Carolinian neighborhoods are why it is important to use an experienced and reputable company. Our technicians are IICRC certified, well trained and qualified to handle mold problems in your home or business. We work diligently to make sure that any mold problems are mitigated in an expedient manner.
Ridding your property of mold helps to ensure the health and safety of family members and workers. Mold begins as a result of water damages. Our SERVPRO professionals enter your home or business with the knowledge and necessary facts of how mold growth propagates and how to repress cross contamination.
We employ processes for removal of mold, which involves assessment and inspections; advanced mold containment procedures and specialized air infiltration treatments. We will expertly clean your furnishings and belongings; we disinfect and deodorize. Depending on the extent of your mold damage, we provide both minor repairs and major repairs both in homes and businesses of all sizes. In the case of extensive infestation and contamination, materials and possessions may be discarded according to prevailing codes.
The professionals at SERVPRO of Asheville West will help to protect and secure your property to get it back to a pre-loss condition. We are locally owned and operated. Having just one qualified company with a full range of remediation and restoration services will save our property owners time, and keep costs low. Call us at (828) 684-8506 so that we can answer any questions you have and to introduce our many mold and water remediation services to you.

Save money and valuables with the new Esporta Wash System

5/31/2016 (Permalink)

Cleaning Save money and valuables with the new Esporta Wash System Our new Esporta Wash System

New cleaning technology can save your family heirlooms.

SERVPRO of Asheville West is using the newest cleaning technology available as we install our new Esporta Wash System. Our team of highly trained technicians can restore water, smoke and soot damaged soft contents at our local facility. 

Fire damage can leave many important items damaged so bad that the insurance adjustors consider them non-salvageable and they end up in a landfill. By choosing SERVPRO, you can make a positive difference. When textiles are sent to the landfill, they leave the fabric dyes and chemicals to leach into the soil, contaminating both the groundwater and surface. What makes our new Esporta Cleaning System so unique is that it is the only process with scientific validation to support it's ability to remove the bacterial contamination found in flood affected goods.

 We use standardized wash programs with specific disinfectants and detergents to assure total decontamination.  No other washing technology can make this same claim. With today’s newest technology, we can help families recover from the tragedy of disasters in their homes or offices. Call us at at (828) 684-8506 for more information.

When a Property Suffers From Fire Damage, Call Who?

5/28/2016 (Permalink)

Fire Damage When a Property Suffers From Fire Damage, Call Who? Fires Can Cause Severe Damage to Homes in Black Mountain.

Fire Damage Restoration, Consider SERVPRO for Your Home's Fix

Fire damage to your Black Mountain home can set you back both financially and emotionally. Owning a part of the American Dream can instead turn into a nightmare. After having a fire, inspecting the damage may bring many homeowners to the conclusion that their home is beyond repair. While the damage may be extensive, many times repairs can be made that can bring your home or other structure back to its pre-fire state.

Prior to repairs, many buildings that have sustained damage by fire are labeled as 'condemned' by building inspectors, in order to protect your family and other members of society. Structures that have been damaged by fire may not always be apparent, as well, further increasing the dangers involved in stepping inside a home or business before the damages have been repaired. We at SERVPRO can assess and create an action plan to restore your fire damaged property in Black Mountain.

Many insurance policies for both households and businesses require that in the event of damage, particularly heavily-damaging causes such as fires, that repairs be made by licensed and certified service providers. Doing the repairs yourself is not only unsafe, but attempting to do so can also create problems with your insurance policy, or possibly even void it altogether. Because sometimes fire damage can be hidden, it's wisest to not enter buildings unless an authorized inspector has given you the okay.

Fire damage in Black Mouintain also results in fumes that can linger for days and weeks, presenting health concerns for those nearby who have pre-existing conditions such as asthma or bronchitis. These fumes can be present on clothing, bedding, and even toys, so care must be taken in gathering these for your children. Fire damage isn't only damage to your walls, floors, ceilings, and appliances. Smoke damage should also be considered, even though it may seem harmless after a fire is put out. Another form of damage results from the fire department's use of water to extinguish the fire. Moisture in the form of steam, made when cold water hits fires and burning materials, creates the perfect environment for rust to begin on metal surfaces. This steam can also greatly weaken floorboards and other support structures.

We are professionals at SERVPRO, who work together as a team to repair and rebuild homes damaged by fire. We are well-trained, with IICRC certifications, and highly experienced in all aspects of restoration and construction that might be required in restoring your home to its pre-fire state. We have the tools and the equipment to perform the needed rehabilitations so that you and your family can return to your home quickly, knowing that it is safe once again. "Like it never even happened."

If you've had fire damage ruin your part of the American Dream in Black Mountain, call us at SERVPRO of Asheville West at (828) 684-8506. We can help save your home or business by repairing and renovating the damage caused by fire. Our experienced and understanding experts can guide you through the damage restoration process and also provide information that will help keep your family or customers safe in the future.

Water Damage--Things to Consider

4/29/2016 (Permalink)

Water Damage Water Damage--Things to Consider               When Water Floods Your Property in Asheville,Consider SERVPRO to Save the Day!

SERVPRO Covers All Bases in Water Damage Service to Your Asheville Property

Look for an expert regarding Asheville water damage to come to your rescue. Never treat unwanted water on your property lightly even if it’s just a small amount. Not only can it cause structural damage to your home and personal possessions, but it can result in an ideal breeding ground for mold. Before the mold and mildew cause secondary damage to your flooring, walls or equipment, the experts from SERVPRO can ensure your home is clean, dry and healthy. The answer is quickly removing intrusive water and moisture. Fast response can lessen the likelihood of discarding items, while saving you money and treasured possessions, and from stressing you out.

Please be aware of possible electrocution!
Unplug all electronics and disconnect sockets immediately. Speed is necessary when removing the items to salvage whatever is possible. Start with the electronics, and turn off the power leading into the affected areas. Turn off the main circuit breaker if the standing water is more than a localized puddle.

Get rid of the water. If you do not have power, use towels, and mops to soak up as much fluid as you can. As long as the sewers in the neighborhood or your septic tank are not backed up, this may be done safely. However, with a sewage intrusion, please consider professional help to mitigate the spread of contaminated Black Water, and to protect your personal safety. Additionally, you can use a wet-dry vacuum but use a socket that is distanced from the affected flooded areas and make sure the pooling water and wiring are not in contact.

Make sure the service provider disinfects the area. This is standard industry procedure when the IICRC guidelines are followed for water remediation. The sanitizing and deodorizing will restore your home to its pre-loss condition.

Dispose of damaged items responsibly. Organize all damaged goods into piles and take to the recycling units to help alleviate the pressure on local landfill sites. Asheville water damage and restoration professionals from SERVPRO can help you locate where to recycle damaged materials, old paints, and other toxic liquids, affected electronics, and furniture. With a working agreement with this water damage restoration company, this will be done for you, why deal with another headache?

If you find yourself facing any form of damage caused by water in your Asheville home, call SERVPRO of Asheville West via (828) 684-8506. You are assured of fast and convenient extraction services since they operate on a 24-hour emergency call.

Asheville Water Damage - What To Do After Water Damage in Asheville

3/28/2016 (Permalink)

Water Damage Asheville Water Damage - What To Do After Water Damage in Asheville Fix leaks and drips quickly, as soon as you see them. These are often, quick fixes that don't cost much.

What To Do After Asheville Water Damage 

If you've had the unfortunate experience of discovering standing water in your home, your mind may be occupied with thoughts of how serious the water damage in Asheville is and how long your home may be uninhabitable. Water may be flooding into your home from a burst pipe, or it may be seeping into your home from a natural weather event. These are only a few causes of floods in the home, and all can be extremely damaging to your property and your quality of life until the damage is repaired. You may not realize it, but how you react within the first few hours will make a significant difference of water damage your Asheville property experiences.

Stop the Flow of Water 

The first step that you should take after you have discovered Asheville water damage in your home is to stop the flow of water if possible. If you are experiencing a natural weather event, you may simply need to wait for the rain to stop. If you are dealing with a plumbing issue, however, you may need to turn off the main water valve that supplies water to the home. Then, you can call a plumber to repair the damage. While you are waiting for a plumber to arrive, you can call a water remediation crew to assist you with the damage.

Why You Need Professional Help

Water must be extracted from the home as soon as possible if you want to minimize water damage on Asheville properties. The longer the water sits on various surfaces, the more damage there may be. Also, there is a greater likelihood that the water damage may lead to mold growth. The chance of mold growth escalates if water and high humidity levels remain in the home for more than a few days. Water must be extracted fully and completely, and the humidity level must be brought down to a reasonable level within a short period. Professionals use superior equipment and techniques to produce the desired results. 

Restoring the Home 

After the water has been removed from the home, you may be dismayed to see the extent of the water damage in your Asheville home. Water can cause a wide range of problems that includes everything from staining and warping of surfaces to mildew growth and more. A professional crew will determine which items can be salvaged and which items need to be restored or replaced entirely. Experts will work diligently to restore the home to its former condition or better so that you can enjoy the full use of your home as soon as possible. 

Locally Owned Company with National Resources

The goal of SERVPRO of Asheville West is to restore your home so that life can return to normal. Our local company can respond to your request for service quickly, and we offer 24/7 emergency service so that we can better meet our customers' needs. If you need assistance with water damage in Asheville, Candler, or Weaverville, contact our office at (828) 684-8506.