Recent Storm Damage Posts
6 Ways FEMA May Help After a Storm
Storm damages aided by FEMA must be from a federally declared disaster area.
After flood damage in Asheville, NC, you immediately call your insurance company and begin a claim. There are so many needs you have right now, so what can you do about those things your insurance won’t cover? What if you don’t have insurance? Here are 6 ways FEMA may be able to help you after a disaster:
1. Housing. This may include temporary funds for rent while your house is being repaired or while you get ready to move to other, permanent housing. Direct housing may also be provided temporarily, especially if there are no available rental options in the disaster area.
2. Transportation. Replacement of a vehicle damaged in a storm or flood may be included in the government assistance program.
3. Childcare Costs. Sometimes childcare is needed as the result of a disaster, and this may be financially provided to you.
4. Medical Costs. Medication, as well as dental and medical services, may also be covered if the need is due to a federally declared disaster.
5. Storage or Moving. The cost of moving and storing your belongings until repairs are finished on your home may be covered by FEMA.
6. Personal Items. Any personal belongings that are needed and not covered under insurance, including mobility aids, appliances, and furniture, may also be part of the federal aid.
Many people don’t have flood insurance, so there is a lot of need for additional financial help after a disaster. If you do have insurance, be sure to file with your insurance company first. When registering for disaster assistance, you are required to share the insurance information with the government because it cannot provide financial assistance for anything that is already covered by your insurance.
Storm damages aided by FEMA must be from a federally declared disaster area. So much cleanup is needed to restore your property from flooding, but there are professional restoration companies that can take care of your needs and even help facilitate the insurance process for you.
Salvaging Possessions After Your Business Has Flooded
Mold damage to a commercial building in Enka, NC.
Salvaging Your Business's Possessions After It Has Flooded
Buildings aren’t the only thing impacted when flooding happens. The possessions inside are also in peril of becoming damaged. Mold can begin to grow within 48 hours, so sorting through the debris in the wake of flood damage and beginning the task of content cleaning as soon as possible is imperative for salvaging commercial possessions.
Identifying What Can Be Saved
Many items can oftentimes be cleaned and saved if tended to quickly:
- Furniture and items made out of wood, as long as they have not become warped
- Metal furniture and articles
- Many plastic items
As a rule of thumb, nonporous materials may typically survive and be salvageable.
Understanding Which Items Often Need To Be Discarded
Items made of porous material may not be as fortunate when it comes to content cleaning efforts. They have a greater chance of becoming saturated and soaked through in a flood. Here are things that you may likely need to part with:
- Carpeting or rugs, especially those that come into contact with black water
- Saturated upholstered furniture
- Blankets or other items constructed of materials that can soak up liquids
It’s best to remove these items from the building as soon as possible so that they can’t harbor additional bacteria and contaminants in the space.
Cleaning Salvageable Possessions
Move items to a dry and non-humid area for cleaning. Smaller pieces that could not soak up water should be wiped down and disinfected to remove possible bacteria. Allow items to dry in a space with adequate air circulation. Move larger items outside, if possible, to wipe down and sanitize. If attempting to save carpeting or rugs, debris should be removed and they should be thoroughly hosed down. Allow items to completely dry in the sun if that option is available.
Sorting through the debris of a flooded building and completing content cleaning is no easy task and can certainly be overwhelming. If in doubt that something can be adequately cleaned, it’s best to be safe and discard it. A professional in flood remediation in Enka, NC, can provide additional support and assistance in ensuring that your company’s articles are properly and safely cleaned.
3 Tips For Taking Care of Your Commercial Roof
Commercial roof damage in Enka, NC.
How Do You Maintain A Commercial Roof?
Most of the time, your building’s roof is likely the last thing on your mind. Between running your business, staying on top of paperwork, watching your bottom line, and taking care of more pressing building maintenance tasks, you just don’t have much time to think about your roof — that is, until a problem arises. A roof leak can be an enormous problem for your building and could cost you thousands in cosmetic and structural repairs, electrical and HVAC work, and water damage mitigation. Many common causes of commercial roof leaks are preventable with routine upkeep. Try these three tips to extend the life of your building’s roof.
1. Schedule Regular Roof Inspections
Plan to conduct a routine roof inspection once every six months. Add the inspections to your schedule like you would any other appointment so you don’t forget them. During the inspections, check your roof and attic area for signs of leaks, standing water, or other damage. You should also inspect any rooftop equipment or other roof features, such as hatches, skylights, solar panels, and HVAC units.
2. Keep Storm Drains and Gutters Clear
If dirt, leaves, and other debris accumulate in your building’s gutters and storm drains, these drainage systems can become clogged and can no longer effectively divert water away from your roof. As a result, the building is likely to develop a roof leak. Water may back up onto your roof or get forced into your building’s air ducts or attic. The weight of water standing in clogged gutters and drains can strain and weaken your roof and can damage your drainage devices.
3. Check Your Roof After Extreme Weather
In addition to regular maintenance, you should also inspect the roof after any severe weather event in Enka, NC, such as ice, snow, or a strong storm. Check carefully for signs of wind damage, hail damage, or other weather-related issues.
Taking the time to perform regular upkeep and staying proactive about damage prevention can significantly reduce your chances of developing a roof leak.
Do You Need Flood Insurance?
Commercial flood in Chandler, NC.
While you can't always avoid a flood, there are measures that you can take to protect your business from ruin. Commercial insurance policies that cover flooding are one way to go.
What Are the Stats on Floods?
Despite the danger of floods, many business owners continue to go without flood insurance. This is true even for businesses in coastal areas. That probably comes as a surprise to you, especially when you look at the stats on floods. Here are some facts about flooding that will cause you to think twice about flood insurance:
- One inch of water can cause thousands of dollars worth of damage
- Flash floods can carry water around 20 feet high
How Do You Know if You Are at Risk?
There is a common misconception between low- and no-risk flood zones. Additionally, changing flood maps can take a business from a low-risk area to a high-risk zone at any time. In other words, any business always has a chance of experiencing flooding, so it is best to invest in a commercial insurance policy that covers the damage and the cost of hiring a storm restoration professional for cleanup.
What Are Insurance Options?
The Federal Emergency Management Agency and commercial insurance companies offer flood insurance. Both options will have different coverage choices and associated costs. The key is to choose which one will be best for your business in Candler, NC. Be sure to understand the costs, coverage, and fine lines of any policy before deciding.
How Can You Save Money on Insurance?
As with most insurance types, how much you pay for your flood policy depends largely on your risk factor. To save the most money on insurance, compare several policies, go for a high deductible, and maintain continuous coverage on your business.
Floods can do serious damage to a business. Understanding the threat, options for insurance, those from private companies and FEMA, and how to save money can help you choose a policy to protect against this damage.
What FEMA Can and Cannot Help With After a Disaster
FEMA disaster assistance is designed to help you recover from a disaster
What FEMA Can and Cannot Help With After a Disaster
FEMA disaster assistance is designed to help you recover from a disaster, such as a flood. If you have recently experienced a storm, you should know more about this assistance before applying. Anyone living in a federally declared disaster zone is eligible for a limited time. However, this program can only offer certain types of assistance.
It Cannot Help With Immediate Needs
FEMA assistance is designed to help individuals pay for necessary needs, such as hiring a remediation company for your home in Jupiter, NC. In other words, there are several immediate needs that this program cannot meet, including:
- Emergency medical assistance
- Emergency shelter
- Other immediate needs
It Can Help Uninsured Individuals
While FEMA cannot help you with immediate needs, there are a few things it can help you with if you do not have insurance. The primary need people meet through this program is housing. This program offers housing assistance to individuals whose primary residence was in a presidentially declared disaster zone. It is open to both renters and homeowners. This does not act as an insurance company and will not cover all of your expenses. Instead, it will cover some of the items that were not covered under your insurance.
Keep in mind that this does not apply to second homes. This is only applicable to primary residences. Additionally, it cannot be used to pay for small businesses. This is something the Small Business Administration can help with. They offer loans for underinsured business owners.
It Can Help With Temporary Housing
One thing this program can do is offer rental assistance to disaster survivors. This is an option for anyone whose primary residence was deemed uninhabitable due to a disaster and who does not have enough insurance to cover a rental property.
The disaster assistance program can help meet uninsured and underinsured individuals' needs after a disaster, such as extreme flooding. It is often used to cover expenses associated with primary residences, although it can cover other costs as well.
How To Avoid Storm Damage to Your Commercial Property
Ceiling storm damage
Actions To Take To Prevent This Type Of Damage
When a winter storm strikes, your commercial building in Leicester, NC, could be at risk for water damage. As the temperatures drop, water freezes, and you could experience a multitude of issues, including:
- A pipe break from water expanding.
- Gutter collapse from the weight of ice and snow.
- A roof leak or collapsed from the weight of ice and snow.
- Snowmelt that causes additional damage.
When one of these disasters occurs, you should always contact your insurance company and work with a professional restoration company to ensure the situation is mitigated properly. There are also some actions you can take to prevent this type of storm damage from occurring in the first place.
Schedule Regular Maintenance
Every material on your building has a life expectancy. To get the most years out of the materials used on your building, from roofing materials to gutter systems to caulking around windows and doorways, have a regular maintenance schedule. The elements naturally erode all the materials outside your building, and you may not be immediately aware of wall penetrations caused by settling or brick joints that need re-pointing. By having a regular maintenance schedule, you will know of potential issues sooner rather than after a winter storm disaster.
Use Top-Grade Plumbing and Drains
Make sure you have a plumbing system that can keep up with the activities around your business. If you have a basement, check the sump pump regularly. For all plumbing fixtures, replace any fittings or drains that need attention immediately. Also, be sure your outdoor downspouts are correctly directing water away from your building.
Knowing your commercial building can help protect it before a winter storm has a chance to take an advantage of any weak areas that need attention. From roofs to walls, your building should always be in tip-top shape to have the best chance of withstanding Mother Nature.
How To Understand Water Damage Categories Like a Pro
Three Water Damage Categories
Types Of Water Damage Categories
Confronting water damage to residential properties in Bingham Heights, NC, can be a daunting and dangerous proposition. Professionals from a flood restoration company categorize the type of water they are dealing with to understand how to clean it up. These experts place the aftermath of flooding into one of three categories:
1. Clean Water
This refers to water that is not currently dangerous to residents. It could have been discharged from a plumbing fixture like a sink, washing machine or bath or direct from a broken pipe or water main. Professionals can remove clean water by pumping it out and using equipment like a dehumidifier to dry out the area.
While this type of water damage is the easiest to repair, it is still best to let a restoration company handle it. If clean water sits for more than two days, it turns into grey water.
2. Grey Water
Grey water has absorbed some contaminants from the surrounding environment. For example, water from an aquarium could have bacteria in it. A toilet can introduce urine or cleaning products into a pooling area. As with clean water, if grey water is not removed within two days, it can become more hazardous.
3. Black Water
This kind of water is commonly found in high floodwaters and may be severely contaminated by pathogens and/or toxic chemicals. It often contains sewage as well as chemical run-off from lawns and factories. Anything damaged by this sort of flooding, including both belongings and house structures such as drywall, may need to be removed and destroyed by professionals. When specialists come to repair this type of damage, they need to wear special protective equipment.
Restoration companies work following rigorous professional standards when they survey and rehabilitate residential properties. Placing floodwater into one of the three categories above is the first step in restoring a home with water damage.
3 Things You Should Know About Renters Insurance and Floods
Purchasing a flood insurance policy to supplement your renters insurance can give you peace of mind
Did You Know Renters Insurance Does Not Cover Flood Damage?
If you rent the location occupied by your business, it may be wise to purchase a separate flood insurance policy to cover your belongings in the event of flooding from a storm. This is especially true if you live in an area where floods happen regularly, but it's also worthy of your consideration no matter where you live.
1. Don't Assume Your Insurance Covers Everything
Your standard renters policy may cover some types of water damage, such as damage from a temperamental washing machine or a toilet that suddenly overflows. However, coverage for losses and storm cleanup after a flood requires a policy separate from your renters insurance. A contents-only flood policy, for example, can cover professional flood cleanup and restoration of your furniture, electronics and documents.
2. Your Landlord Isn't Responsible for Your Machinery or Office Furniture
If a storm causes flooding in your commercial building, your landlord is only responsible for repairs to the building's structure and materials. The property contained within your rental unit itself is solely your responsibility as the tenant. This typically includes everything from equipment and retail products to computers and paperwork.
3. The National Flood Insurance Program Has Your Back
Businesses in Georgetown, NC, can acquire flood insurance coverage through the National Flood Insurance Program. This program was established by Congress to help property and business owners protect themselves from financial losses due to storm activity. A contents-only policy from NFIP will cover things such as furniture, curtains, electronics, rugs and equipment.
As a business owner, if you rent your commercial space, you want to take every precaution to protect your monthly investment. Purchasing a flood insurance policy to supplement your renters insurance can give you peace of mind, as you'll know that you can afford to replace lost assets and enlist the help of a professional flood cleanup company that will make it look "Like it never even happened."
3 Reasons You Shouldn't Drive During a Flood
Never drive through a flooded roadway. Turn around, don’t drown
Avoid Traveling During A storm
While it can be frustrating to be stuck at home after a storm in Leicester, NC, this is the best option if the alternative is driving on a flooded street. This can be incredibly dangerous and risky for both you and your vehicle. The following are just a few reasons why it’s better to wait it out.
1. You Can’t See Where You’re Going
In some instances, what might look like a safe path may actually be hiding a number of dangers. Water can cover debris and road damage. For example, what you think is a shallow puddle could instead be a much deeper pothole. Because you cannot see what is beneath the surface on a flooded street, this makes it difficult to drive safely.
2. You Could Lose Control of the Vehicle
Even if you are an experienced driver, you are not prepared to drive on flooded roads. For most cars, a couple of feet of water is enough to cause it to float. One foot can do the same to smaller vehicles. If this happens, you will be unable to control the vehicle and could be swept away with the flooding water. It may even cause the car to flip over.
3. You May Damage Your Car
Along with being unsafe, a flooded street can pose a risk to your vehicle. Your car is not designed to be used in water, so operating it during a flood can cause damage. In some cases, a water damage remediation service may be able to save the vehicle. However, depending on the severity of the damage, you could end up needing to purchase a new car.
Even the best travel tips cannot tell you how to safely drive through a flood. Whenever possible, travel should be avoided completely during this time. Instead, wait to leave your home until you are certain the water has receded and it is safe to go on the road.
How To Get Help Following a Flood
There are professionals who specialize in cleaning up following natural disasters
How To Get Help Following a Flood
There are many great reasons to live in Alexander, NC, but like many cities across the nation, during the spring the weather can be unpredictable. If you live in a flood plane, chances are you're going to experience residential flooding at some point. Should a disaster occur, make sure you know which crucial steps to follow for getting your life back in order.
1. Contact Your Insurance Company
Once you've made sure everyone is safe, the first call you should make is to your insurance provider so they can assess the damage to your property. Your homeowner's policy should include flood insurance.
2. Contact a Professional Restoration Company
There are professionals who specialize in cleaning up following natural disasters. These pros can work with your insurance provider to get started as quickly as possible on any necessary repairs. Because of the dangers involved in the cleanup process, including mold and your home's electrical wiring, it's best that you don't attempt the work on your own. Wait for the professional team who will be assisting you in your journey back to normalcy.
3. Apply for Federal Assistance
Because you have a deductible, it's likely your flood insurance won't cover the cost of all the damage to your property and belongings. You can apply for FEMA grants once Alexander, NC, is declared to be part of a disaster-designated county.
Even after you receive funds from the government, you may still have expenses. The Small Business Administration also offers special low-interest loans for those affected by disasters. It doesn't matter whether you rent or own your home. If you incurred damages, you are eligible for help.
Experiencing residential flooding can be stressful, but knowing beforehand where you can go for help can reduce anxiety following a disaster. Working with your flood insurance provider, FEMA, the SBA, and a reputable restoration company can ease the burdens of the recovery process.
Things To Know About Commercial Storm Insurance
Ceiling storm damage in Leicester, NC
Things To Know About Commercial Storm Insurance
A pillar of a strong company is having the appropriate level of storm insurance. This protects your company in Leicester, NC, from unexpected events such as hurricanes, wind storms, tornadoes, and powerful thunderstorms. The coverage consists of several elements, including the following:
- The type of damages that are included in the policy
- The deductibles you must cover before the insurance company begins to pay
- The premiums or total annual cost of policy
Each of these elements is complex enough that it is important you understand what you are getting. Talking with your insurance agent at least once a year can help you save money on premiums and adjust your insurance coverage to the right levels.
The deductibles for your storm insurance depend on several factors. In many cases, you are able to negotiate these costs, and this, in turn, will make your premiums go up or down. Coverage for hurricanes or windstorms has its own set of factors that can determine deductibles. In some cases, a company that has reinforced its building with wind damage protections could see reduced deductibles and premiums. Also, since hurricane damages have increased in recent years, the insurance industry has moved from a set dollar deductible to a percentage deductible, leaving the property owner exposed to more damage.
It is a good idea to know what damages are covered with your storm insurance. In general, wind damage from a storm, hail damage, lightning and other forms of damage that come from the sky are covered. Events such as plumbing problems from busted pipes are covered as well, so long as the property owner wasn't negligent with maintenance. Damage that comes from a flood is typically excluded and is usually covered by the National Flood Insurance Program with its own specific set of rules. A fast response to storm damage from a storm remediation team can limit your expenses and exposure to a long business interruption.
Steps to Roof Repair After Wind and Hail Damage
Boarding and tarping will prevent rain or snow from getting into the home
Ways To Tackle Roof Repair Needs
A well-built, sturdy roof will provide you with a feeling of safety and security. Your roof will protect you from the elements and unwanted guests. Of course, even the strongest roofs can be susceptible to damage, especially during severe storms. High winds and relentless hail can cause significant problems. A damaged roof isn't something you can ignore. Fortunately, there are effective ways to tackle roof repair needs.
Get the Right Help
If you're the handy type who enjoys home improvement projects, you may think you can handle roof damage issues. However, if you're unsure about this task, or if the damage is widespread, it's a good idea to contact and hire a roof repair and restoration team. The professionals can provide many advantages that you can't match alone.
The pros have experience.
The pros have reliable and proven equipment and techniques.
The pros are insured and licensed.
Inspection and Mitigation
A professional crew will first review the extent of the damage to your roof. Wind damage can blow off shingles or produce even worse problems. The team will inspect the roof for concerning issues such as holes and gaps as well as a compromised structure. The team will identify the root of the problem and all the areas of the roof that suffered damage.
Boarding and Tarping
Next up, the team will use tarps and plywood to seal off holes or other weak areas of the roof. This will prevent rain or snow from getting into the home.
Before roof repair can occur, the crew will remove any water from the home, starting with the attic. Crew members will dry the affected area and will then tear out rotted wood or other items that cannot be salvaged.
Lastly, the restoration team will rebuild damaged portions of the roof. In the most severe situations, a complete rebuild may be necessary.
The Twin Dangers of Storm Damage and Flooding
Flooded building entrance in Georgetown, NC
A major storm in Georgetown,NC, can cause many hardships and dangers for a company. Flood damage is one of the most serious problems that could result. When waters from the outside breach a company's building envelope, both property and human lives are at risk. Not only can the sheer volume of water be a problem, but the water from a flood is often contaminated with dangerous substances. For that reason, the cleanup process should be in the hands of reputable water remediation experts. They can direct the cleanup safely and efficiently, take care of water removal and clean and sanitize the building. The ultimate goal is to have the flood appear "Like it never even happened."
The Markers of Storm Damage
In addition to flooding, a large storm has the potential to wreak havoc on a commercial building. Damage from storms might include the following:
- High winds could tear off roofing and siding
- Lightning could result in electrical damage and fires
- Hail might dent siding and scar windows
- Heavy rains could penetrate building materials
- Snow and ice could inflict structural damage
In addition to flood damage, a large storm in Georgetown,NC, attacks the very integrity of a building from a variety of assaults. Advance preparation can limit the damage from a storm, and quick action after a storm can reduce the impact to a company.
The Importance of Quick Cleanup
Any time water damages a commercial building, high standards of cleanup should be adhered to. A complete damage assessment and inspection should be carried out as soon as possible. Contaminated water should be kept away from workers. Standing water should be removed by powerful pumps and all materials should be dried thoroughly. Additional steps include cleaning and sanitizing and restoration of damaged areas. Rapid recovery from flood damage and the impact of a storm can get a company up and running again.
5 Tips for Driving During Flood Conditions
Red truck driving through a flooded street in Leicester, NC
Keep These 5 Travel Tips In Mind
Flash floods are a fact of life in most parts of the country, including Leicester,NC. The easiest way for drivers to stay safe during extreme weather is to not drive anywhere. If you absolutely must travel, however, or if you suddenly find yourself on a flooded street, keep these five travel tips in mind to reduce the chances of an accident or other undesired outcome.
- Don't ignore barricades. Authorities don't close roads for fun. If your route is blocked by temporary walls or other obstacles, don't drive around them. They're there to protect you.
- Don't drive through standing water. Water that looks shallow is often much deeper than it appears. All it takes is 1 foot of water to sweep away most cars. It takes even less water to stall your vehicle's engine, which has the potential to cause permanent damage to your ride. Find an alternate route.
If you absolutely must drive through water, exercise extreme caution. If other vehicles are present, try to gauge how deep the water is on a flooded street by watching them navigate it. Keep your pace slow and steady to avoid creating a bow wave.
- Follow the same protocol that you would during heavy rain. Turn on your headlights, test your brakes, avoid aquaplaning, and leave extra space between you and the vehicle in front of you.
- Watch for hazards. Objects that are floating downstream have the potential to damage, trap, or destroy your car. Avoid downed power lines, too, as water conducts electricity.
- Stay off your phone. Now's not the time to be calling or texting anybody. Focus on the task at hand. The biggest threats to your safety when traversing flooded roads are often the ones that you can't see.
Zipping through a flooded street is tempting. You'll get in, you'll get out. What's the worst that could happen? Rather than tempting fate, stay put. Once the flood waters have subsided and you've entrusted the emergency restoration of your home to the pros, you can return to the road without risking you and your passengers' safety.
Preparing Your Business for a Flood
Create a business continuity plan
Preparing Your Business for a Flood
Flooding at your Asheville,NC, business is an unsettling thought. Fortunately, there are several things you can do now to mitigate flood-related problems later.
1. Purchase Flood Insurance
Make sure that your insurance policy covers flood damage. Depending on the company, you may have to purchase a separate flood policy. Now is also the time to make a business inventory to determine how much coverage you need. Augmenting the inventory with photos or video of your business in its normal condition will help the insurance company properly compensate you if you ever do need to file a claim.
2. Perform Regular Maintenance on Your Building
Although insurance will help you repair flood damage, preventing it in the first place is even more important. Storm drains and gutters should be cleaned regularly to ensure that water can run off. Check the roof regularly for leaks and weak spots.
3. Back Up Important Information
Unfortunately, even the most well-maintained buildings can suffer flood damage. Water damage, particularly from black water associated with floods, can destroy your customer lists, insurance policies and other hard-to-replace documents. Make sure to store this information digitally or in a waterproof safe.
4. Create a Business Continuity Plan
Even for well-prepared businesses, flooding can cause long-term damage. Therefore, it is important to create a plan to keep your company running while the damage is being repaired. Identify the critical aspects of your business and devise ways to continue carrying out those tasks in the event of a flood.
There are many things to consider when creating a continuity plan, including the following: If you cannot work out of your main office, is there a secondary location where you can temporarily relocate? How will you contact customers to let them know your business has been affected by a flood? How long will it take to replace damaged inventory?
Although adequate preparation can minimize the damage from flooding, you may need to enlist professional help to get your business back to normal. An experienced restoration company can make sure the job is done quickly and properly.
Understanding Black Water
When you have water damage or flooding in your home in Asheville, NC it's important to know what type of water you are dealing with to ensure proper and safe restoration.
3 Categories For Flood Water
The insurance and restoration industries separate flood water into three categories:
- Category 3: "Black water" is the most dangerous of the categories and must be treated carefully by a knowledgeable expert. This water comes from local flooding, such as from rivers or hurricanes, and also plumbing floods that include sewage. It is contaminated with pathogens including bacteria, viruses, and parasites. Other chemical contaminates may also be in the water.
- Category 2:"Gray water" may have some pathogens and can still cause some health danger. A gray water flood is usually sourced from plumbing breaks with soiled water, like a clothes washer or toilet overflow without feces. Gray water can become a black water problem if exposed to the right temperatures and time.
- Category 1: "Clean water" usually comes from a clean pipe break, like a supply pipe or kitchen sink. This water damage is not harmful to humans unless it is not cleaned right away. Over time, this water would become more dangerous and be reclassified as gray or worse.
Black Water Cleaning
Black water cleaning must be meticulous. Immediate response is critical to prevent the development of mold. Once mold does develop, additional remediation efforts are needed to prevent further contamination and spread of mold in your home. Mold reproduces in just 48 hours and colonies in your water damaged home can quickly get out of control.
Cleanup of this type of water damage should also be done carefully. Protective gear is critical to protect skin, eyes and lungs from exposure. Strong knowledge on what to tear out and remove immediately is important to prevent further contamination and allow for proper drying of the remaining structure. Antimicrobials and disinfectant will be needed to remaining materials. Professional remediation specialists are beneficial in managing category 3 flood remediation due to the nature of the hazard and the importance of timely and effective removal.
How To Clean Up After a Flood
Damaged carpeting in this Jupiter, NC home
How To Clean Up After a Flood
If you're home has experienced flooding in Jupiter,NC, a thorough rehabilitation is in your future. Storm floods carry a lot of contaminants along with the water that invades your space, so there are special cleaning requirements in place to keep you safe. The best thing you can do is call a company who is trained in these techniques.
Remove Contaminated Materials
Many materials in your home can act as sponges and absorb the contaminated water, so they will need to be torn out. Time can be a factor to prevent the spread of mold and personal protective equipment is recommended during this flood clean process. You should consider hiring a flood damage remediation service from the start to make sure it is carried out safely and efficiently. Common areas of concern are:
Throw Away What Can't Be Saved
Certain belongings in your home are made in such a way that the specified cleaning requirements cannot be carried out. This often means that items that have a filling cannot be decontaminated entirely. If this is the case, they will need to be thrown out and replaced. Usually this includes mattresses, stuffed animals, thick comforters and wood veneered furniture.
Cleanse Household Items
Everything in your home should be taken outside as soon as possible to prevent spreading mold spores during the cleaning process. Depending on the item, different washing procedures are available. Dishes can be immersed in flood disinfectant, silverware should be boiled for 10 minutes, furniture and upholstery requires professional methods to decontaminate, pictures and documents can be frozen so they can be handled by a specialist later.
Flooding can affect every nook and cranny of your property. This means that a lot of different cleaning requirements are applied to the varied materials that come together to make your house a home. A qualified company should know exactly what to do for each situation, so you shouldn't attempt to take this on all by yourself.
Tenant Responsibilities After a Flood
It’s important to talk to your agent about getting additional flood insurance
Leasing office or warehouse space in Asheville,NC, comes with certain responsibilities. If you run a business in an area that floods regularly, you want to make sure you have the right renter’s insurance to cover all the flood damage that may occur. Once you know what your obligations are, you are better equipped to understand what your insurance package should include.
Owner vs. Tenant Responsibilities
The owner of the building and the tenants who rent the space are responsible for different problems that may arise when there’s storm damage. Basically, if you provide it, it’s your job to fix it. Therefore, you need adequate insurance coverage to pay for the following expenses:
- Office supplies
- Important documents
- Operational costs
The owner must repair the building and all the fixtures within, such as plumbing and electrical systems. If the damage is so bad that you have to vacate the premises while repairs are made, you shouldn’t be expected to pay rent for the time you cannot use the space.
Coverage You Need
Your renter’s insurance policy probably covers the basics of storm cleanup services such as repairing water damage from a leaky roof and restoring or replacing electronics. It may have exclusions for flooding, however, so it’s important to talk to your agent about getting additional flood insurance if you need it.
While you may get a reprieve from rent if you have to relocate, the building owner is not going to pay the cost of doing so. Your renter’s policy may cover part of the relocation cost, but it’s a good idea to have business continuity coverage for the actual expenses associated with running your business and any money you may lose as a result of the time needed for flood cleanup in the space.
Knowing both your rights and your responsibilities as a tenant can help you choose the renter’s insurance you need. Adequate coverage can save you a lot of money in the long run.
Important Steps in the Flood Damage Claims Process
It can be helpful to contact flood restoration professionals who can help to determine when restoration can safely begin.
After your home in Jupiter, NC has sustained water damage from a storm, it can be easy to feel overwhelmed and unsure what to do next in order to make a flood claim. There are several useful measurements that can simplify the claims process.
1. Make Contact with Your Insurance Company
In order to make an insurance claim, your insurance provider should be informed of what damage has occurred to your home. After you have initially made contact with your provider, your insurance company will likely send an insurance adjuster to inspect the damage. The adjuster will document the amount and the type of damage caused by the flood, which will give your insurance company valuable information that will help to determine what costs will be covered.
2. Remove Items That You Can Access
Removing items from your home soon after the flood has occurred may allow the damaged belongings to be restored. However, items that are in standing water or belongings that are near electrical hazards can be dangerous to remove and should be left. Though replacing rather than repairing items will likely increase the cost of your flood claim, it’s generally wise to prioritize your safety by not removing items in unsafe areas and instead focus on removing what you can easily access.
3. Wait Until the Home Is Dry Before Making Major Repairs
Though you’re likely eager to restore your home as quickly as possible, it can be detrimental to attempt repairs when the home isn’t dry. Making repairs while your home is still wet can result in the structure of your home becoming damaged, and any repairs will likely be ineffective while the home is damp. Instead of jumping to make repairs too soon, it can be helpful to contact flood restoration professionals who can help to determine when restoration can safely begin.
Knowing how to make a flood claim after your home has been flooded can put your mind at ease. Contacting your insurance company, removing items safely and holding back on repairs are often beneficial steps to take during the claims process.
What You Should Know About Flood Damage as a Tenant
Ask your insurance agent if you are covered.
As A Tenant Am I Covered?
When a storm or flood affects the home you’re renting in Enka,NC, it’s easy to feel overwhelmed. However, knowing what renter’s insurance will and will not cover can help to eliminate some of the stress that comes with the restoration process.
1. Landlords Can Help Prepare for Floods
Mitigating the amount of damage that a flood can cause can help to protect your home. Before a storm or flood occurs, the landlord of a property can often take steps to prevent major damage from occurring, such as using tarps on roofs and boarding up windows. Additionally, your landlord can provide you with important information about how to evacuate if it becomes unsafe to stay in your home.
2. Tenants Cover Property Losses
Although it’s helpful to move important items, such as legal documents or items of sentimental value, in waterproof containers before a storm or flood, you may not have much warning before a flood occurs. As a result, valuable items may become damaged. The tenant is responsible for any personal items that were damaged in a flood, but renter’s insurance will cover the cost of replacing those items. It can be helpful to document the damage so your insurance company can give you fair compensation.
3. Landlords Cover Structural Damage
While the tenants’ insurance coverage will cover the cost of personal property damage, the landlord is responsible for fixing any structural damage that occurs as the result of a storm or flood. Structural damage can include damage to your home’s roof, pipes and more. However, if your items become damaged as a result of structural damage, you as the tenant are still responsible for replacing those personal belongings.
As a tenant, it can be useful to know that landlords can help to prepare you and your home for floods and storms; it’s also useful to know what your renter’s insurance will and won’t cover. If your home has been affected by flooding, it may be helpful to contact water damage restoration experts.
What To Do In The Aftermath Of A Disaster
Although each type of catastrophe brings its own brand of devastation, there are a few standard steps to be taken following any kind of calamity.
Asheville disasters come in many forms: floods, fires, tornadoes and hurricanes to name a few. Although each type of catastrophe brings its own brand of devastation, there are a few standard steps to be taken following any kind of calamity. Those steps will help ensure that you, your family and those around you avoid further hazards in the immediate aftereffects of a disaster.
What to Do, Following a Disaster
Asheville disasters invariably cause individuals to be confused and in a general state of shock. Things are chaotic and frightening. While it is unlikely that anyone is completely prepared for a major catastrophe, having the knowledge of what to do and what not to do will help ensure that you and those with you will be as safe as possible.
- The first thing to do is to remain calm and stay level-headed. You must keep your wits about you to avoid losing control or causing others to panic. Seeing you calm and in control will help those around you to have confidence in you and themselves; clear heads are required at this crucial time.
- Take a quick assessment of individuals that were nearby before the Asheville disaster. Take a head count to make sure all are accounted for. No matter how tempted you are, resist calling distant friends or family right away to tell them you're OK. Telephone communication should only be for emergency or survival purposes. Tying up lines could impede emergency personnel.
- If emergency personnel are not in immediate vicinity, call them immediately. Help any injured individuals that may be present. Apply first aid if possible and try and keep them warm and alert. Make sure they understand the situation and are as calm as possible.
- If you plan on entering a building for cover, make sure it is still structurally sound prior to entering. Pay attention to walls, ceilings, floors and support beams. Make note of broken gas lines or downed power lines and stay away. If fire or police professionals are present, ask if it's safe to enter. If they say no, don't go. If the building is yours, call a professional catastrophe remediation service like SERVPRO. They're trained to inspect and evaluate the structural integrity of the building. They will formulate and execute a cleanup plan, and help you with insurance issues. If you have documentation or videos of your property before the disaster, that will help.
Why Choose SERVPRO of Asheville West?
We're Faster to Any Size Disaster
When a storm hits your Asheville home or business, you need help immediately. Our quick response will help prevent secondary damage and help reduce restoration costs.
We're Highly Trained Storm Damage Specialists
As a leader in storm and water damage restoration, SERVPRO of Asheville West has the specialized training and expertise to restore your home back to its pre-storm condition. Our restoration process puts an emphasis on scientific drying techniques, progress monitoring and documentation.
- Water Damage Restoration Technician
- Applied Structural Drying Technicians
We Have the Resources to Handle Storms and Disasters
We can access the resources and personnel of 1,650 Franchises to handle major storms and disasters. We also have access to special Disaster Recovery Teams strategically located throughout the country to respond to catastrophic storms and events.
4 Ways to Prevent Mold After Your Home Floods
Mold can grow in your home after a flooding in the Asheville area
You should act immediately to prevent mold from starting to grow in your home after a flood in Asheville, NC. Document the damage for insurance purposes and then take steps to dry out your home. Mold growth can start within 24 hours of flooding, but you can limit the likelihood that it will become a serious problem. Here are four ways to prevent mold after a flood.
1. Get Rid of Moisture
The most important mold prevention method is eliminating the presence of standing water and residual moisture. Depending on the severity of the flood, you may want to hire a professional water damage restoration service to pump water out of your house.
2. Clean the Affected Area
Water from a flood is considered Category Three or black water, meaning that it may contain chemical contaminants or sewage overflow. Areas of your home exposed to flood water should be cleaned before being dried and restored.
3. Thoroughly Dry the Affected Area
In addition to air movers or fans, you may also want to use dehumidifiers to dry out porous or semi-porous building materials and contents. You may need to get rid of carpet, which tends to trap moisture and contaminants that can lead to mold growth.
4. Clean or Replace Damaged Contents
Once the affected area is dry, you can determine which building materials must be torn out and replaced and deal with damaged contents. Most non-porous contents can be cleaned. Porous items of significant monetary or sentimental value may be worth restoring with specialized methods.
By following these tips, you may not experience mold growth after flooding, or the problem will be less severe than it would have been otherwise. If mold does form in your home in Asheville, NC, you may be able to retain the services of the same residential damage restoration company to provide mold removal.
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Simple Ways To Avoid Storm Damage in Your Office
There are some things in life you can’t control, but you can certainly prepare for the consequences. For example, you can’t stop a heavy storm from coming, but you can get ready for its effects. In the workplace, if you have the right measures in place, you can help minimize storm damage to your office and avoid injury and heavy costs in the process.
Maintain Your Grounds
Natural and man-made items on your business property can adversely affect numerous systems and components of your workplace, and that could cause significant damage. It’s important to work closely with your grounds crew to ensure you are properly maintaining the area:
• Trim trees so branches are far from windows.
• Ensure tree roots are not growing under your foundation and threatening pipes.
• Check the rain gutters on the building to ensure they are diverting water away from the facility.
Keep an Eye on the Weather
Monitoring the weather sounds simple enough, but it’s easy to overlook. Be aware of upcoming problems such as an impending heavy storm or heavy rain. These events could pose problems at your Asheville, NC office. If you know about them in advance, you can double check your HVAC and plumbing systems as well as other key areas.
Stay Warm and Dry
The last thing you want during a big storm or major cold spell is problems with the plumbing system or HVAC. Regularly maintain and inspect these systems with the help of a commercial HVAC and plumbing specialist. This can help prevent a pipe break and avoid flooding. A properly working HVAC system can contribute to providing a safe environment for your employees during adverse conditions.
You may not be able to prevent troubling weather from affecting your workplace, but you can prepare for the results of a heavy storm or other situation. Use these tips to mitigate issues and avoid major cleanup and costly restoration. Visit http://www.SERVPROashevillewest.com for more information on storm damage.
Will Solar Panels Withstand a Storm?
Roof damage after a storm.
Solar panels are designed with aluminum and glass casings that protect solar cells, but these panels may be affected by adverse weather conditions. Most panels remain intact even during torrential rain, when large hail is falling, or when winds reach up to 140 miles-per-hour. However, a combination of factors may still result in panel damage or dislodged panels. These weather conditions include:
• High winds
• Tropical storms
Even though many panels are certified as being capable of withstanding hail with a diameter of up to one inch falling at a rate of approximately 50 miles per hour, as well as very high wind speeds, panels can still become damaged or displaced if roof damage occurs. Flying debris poses the greatest risk to the condition of these structures in the event of a hurricane or a tornado. Panels are able to withstand hail impact, but heavy debris flying through the air at high speeds may result in panel damage.
Solar installers in your region should be able to provide statistics about the most common causes of damaged panels and the number of broken panels they have seen. Rely on their expertise to make the best choices about where and how you install panels. Roof-mounted systems positioned within a few inches of a roof are designed to resist immense uplift force with lag bolts fastened directly to roof beams. Once again, the quality of panels and installation determines how durable your solar installation will be in the event of adverse weather.
It is important to invest in solar panels for your home and have them installed properly according to the weather in your region. High-quality panels are not much more expensive than cheaper versions and are much more resistant to panel damage. If your home or energy collectors in Asheville, NC have sustained damaged during a storm, you should schedule a consultation with a residential storm remediation service. Visit http://www.SERVPROashevillewest.com for more information on storm damage.
4 Things to Know About Flood Water
After a flood, you may be scratching your head wondering what to do next. How do you prepare for water damage? How can you deal with black water? Well, here are four things you should know about floods.
1. Electrically Charged
Some overflow waters can be electrically charged. If there is working power in your home, you need to take the utmost care to make sure the water isn’t pulsing with electricity. When it comes time to clean up your residence, your safest option is to turn off all power until you have finished the cleanup.
2. Pathogenic Contamination
Black water is the third category consideration of standing water, particularly after a backed up sewer or storm. This flood water occurs after 24 hours and is considered to be full of pathogenic contaminants. This water can be full of garbage, mold and even sewage.
3. Mold Growth
Mold growth can grow in as little as 24 hours and as late as 72 hours after the water has been stagnant. Warm, moist areas tend to be perfect for mold growth. After a flood, one of the most common types of water damage people have to deal with is the mold that tends to grow on everything from furniture to walls.
4. Water Removal
Removing the water should always be the first step when it comes to cleanup. It’s especially important to make sure the black water is taken out as soon as possible before it ends up further damaging your home. Never let water sit in your Asheville, NC home; use a professional to help clean it up.
At the end of the day, the damage caused by a storm can be intense, and it can be difficult to know which steps to take when you have extensive water damage. However, this should help you understand standing water and the dangers better.
Visit SERVPRO of Asheville West at http://www.SERVPROashevillewest.com/ for more information about storm restoration.
Sewage Backup After Heavy Rains
Sewage Backup After Heavy Rains
Severe rains can bring flooding in Asheville, NC even to areas that are not normally prone to flooding. A sewer backup, for example, can occur in the city’s main sanitary system. If a blockage remains undetected, sewage can be pushed up through floor drains when there is more rain water trying to enter the sewer system than it can adequately manage. When flooding includes spreading sewage to areas not meant for its containment, the unhealthiest conditions exist.
Flood water is typically categorized into the following three classes.
Class 1: Clean Water
While “clean water” can still create considerable damage including mold growth and odors. Clean flood water can come from broken water pipes, leaking faucets, or overflowing sinks or bathtubs. If left standing, it may degrade into a more dangerous class of water in a short period of time.
Class 2: Gray Water
Water from washing machines, dishwashers or clean toilets that contain chemical contamination, microorganisms, or food for bacteria or germs is often referred to as “gray water.”
Class 3: Black Water
“Black water” is considered to be the most dangerous type of flood water damage. All physical contact with this water should be avoided. Flooding may occur due to a sewer backup. This type of water may contain solid waste and there may be dangerous chemicals, pollutants or microbes present in the water.
Since all three types of water damage may stimulate mold growth, odors, staining and discoloration, or permanent damage to wood or other porous materials, immediate attention is needed to minimize both cosmetic and structural damage. Quickly addressing flooding issues from a sewer backup in Asheville, NC can help to minimize damage and the danger of exposure to contaminants. Visit http://www.SERVPROashevillewest.com for more information on flood damage.
The Multiple Forms of Storm Damage
The Multiple Forms of Storm Damage
Storm damage can be multiple forms and every kind shattering in its design. Ice damage, roof damage wind damage, hurricane damage, frozen pipes, hail damage and flooding, ice damage and river flooding are all rampant effects of storm damage. Professionals are readily available to assist victims in the restoration process. Therefore there is no need to worry.
Water damage, Flood damage, and Storm Restoration.
Water damage is generally due to runoff ground water or flood water which is not able to drain adequately. Flood water does not require to remain in building long enough to prompt immense amounts of damage. All types of water damage should be put into consideration seriously. Even fewer amounts of flood water could lead to mildew or mold to start growing in the building. Flooding should be tackled by an expert company with the staff trained adequately in proper storm remediation. They will understand how to start the home restoration, water restoration process appropriately and will have the efficient equipment on hand to take out water. The use of adequate flood pump is always necessary for where water restoration and flood pump is needed. A steadfast organization will understand precisely which kind of flood pump is required to take out the standing water. Besides using the flood pump, industrial drying equipment is also usually required for adequate storm remediation. Instantly removing the food water with the perfect type of flood pump or by using similar tools is one of the initial steps in a home restoration or business. Immediately choosing reliable storm restoration and roof repair organizations may assist business and homeowners avoid further damage from ground water that may be seeping and may lead to an expedition of the roof repair and water restoration processes.
Water restoration and Flooding
River flooding and flooding could be as a result of runoff ground water, hurricanes, and super-cell thunderstorms, overflowing storm drains or torrential rains. An excess ground water and river flooding are usually associated with shuttering hurricane damage. River flooding can happen anywhere that business and homes are near large creeks and rivers. Torrential rainwater could also result in roof leak-related cases that may need expert storm restoration roof repair.
Hurricane damage and Storm damage
Wind damage and hail damage are prevalent types of storm damage which expert home restoration organization are well acquainted. Roof repair and roof damage may be a vital requirement. In the occurrence of flood water, ground water or hail damage, a specialist storm restoration organization can offer homeowners counsel on what options to choose in storm remediation. They will examine the echelons of o hail damage, inspect the roof damage and siding and might be able to assist in avoiding a roof leak. A roof leak after a hail storm is possibly due to wind damage or hail damage. Roof leak relates matters may be handled easily by experts. Any severe hail damage should be tackled or at least examined by industrial home restoration organizations. Wind damage is another usual form of hurricane damage which needs storm remediation. Wind damage could lead to considerable roof damage that can cause a roof leak
Ice damage, winter storm, Frozen Pipes and Ice Dam Removal.
Ice damage can occur almost anywhere. Ice damming, frozen pipes and other types of ice damage are pervasive issues most people face every winter season. Buildup of ice on the edge of the roof can result in a roof leak and Ice damming that then can halt melting snow from a drain in the right way. In the case where ice dam causes roof damage to your business or home, taking out the ice dam and avoiding future ice damming is vital. The removal of the ice dam through ice damming might need the assistance of the competent technicians as well. These same experts can be able to offer help with the frozen pipes. Frozen pipes can cause substantial destruction to property. Professional support can be fundamental during dealing with winter restoration and damage to property. Visit http://www.SERVPROashevillewest.com for more information on fire damage.
How You Can Deal with Storm Damage in the Home
How You Can Deal with Storm Damage in the Home
Hurricane damage, flooding, storm damage, and even ice damage has the potential to take a toll on a home. Regardless of what a homeowner is encountering, it's important to understand the steps for storm remediation.
Identify the Damage
There are all sorts of damage that can occur to a home. Depending on the type of storm and the time of year, there might be hurricane damage, hail damage, ice damage, and various forms of roof damage. Whatever storm damage has occurred needs to be identified prior to any level of storm remediation.
Home restoration can be handled by professionals. It ensures that the ground water, the roof repairs, frozen pipes, and other issues are handled properly.
Professionals will also be able to bring a flood pump to get flood water under control so that the storm damage doesn't get any worse.
Clean Up the Mess
One of the most important steps is storm remediation. This will ensure that the property gets the attention that it needs so that hurricane damage or ice damage doesn't get worse over time.
There are different ways to approach storm remediation. However, the focus is to get the problem cleaned up and under control as quickly as possible. Professionals will help with ice damming, frozen pipes, roof leaks, wind damage, and more. Whether there is an ice dam, hail damage, or something else, the pros will know what needs to be done.
When homeowners try the DIY approach to fix frozen pipes, roof repairs, excess flood water, and more, it often causes bigger problems. Part of this is because they don't have experience working with ice dams and other aspects of water restoration. The other part is that they don't have tools, such as flood pumps. The goal is to focus on the fastest and most effective way to ensure total home restoration.
Work with Professionals
The professionals will know all of the different techniques to help with ice damming, hail damage, roof leaks, and more. It's why it's important to call a company that specializes in storm damage and water restoration from the very beginning.
Hurricane damage can be extreme, with flood water, roof repairs, and much more. If there is ice damage, there might be roof leaks, ice damming, frozen pipes, and other issues to deal with.
Various aspects might need to be considered. For example, flooding is an issue for many homeowners. When there is river flooding, the ground water could seep into the home. The flooding won't stop until the ground water has been addressed. Until the river flooding is controlled, it will be impossible to focus on total home restoration.
Create and Carry Out a Plan
A home restoration plan needs to be created. Regardless of whether there is river flooding and hurricane damage, ice damming and ice damage, or storm damage and hail damage, a plan should be identified to address the total level of storm restoration and what needs to be done to fix the home.
If there is river flooding, the ground water will need to be cleaned up with a flood pump as part of the water restoration. Professionals have flood pumps, making it easier to deal with river flooding and flooding from other sources.
Wind damage will often lead to roof damage. This is when there will be roof leaks that will require roof repairs. It's all part of the home restoration process. It's important that professionals assess the total level of roof damage so that the necessary repairs can be made. It's also important to ensure that further wind damage doesn't cause additional roof damage.
With ice damming, it's important to clear out ice dams the right way. In some instances, there might also be wind damage. Whatever the situation, the storm restoration needs to encompass all of the issues that exist.
Flood waters, ice dams, and all sorts of issues will require water restoration. Additionally, it will need storm restoration. When homeowners have the damage, it's important to rely on the assistance of a professional company that specializes in storm restoration.
Visit http://www.SERVPROashevillewest.com for more information on storm damage.
When Your Home or Business Suffers Flood Damage, We Can Make it Right Again
Candler Flooding Gets Help from SERVPRO
SERVPRO Helps to Restore Your Flood Damaged Property
Flood damage affects so much of a person's life or business. Whether the water is Clean, Gray, or Black and dirty, and is full of contaminants that can ruin keepsakes and costly inventory alike, severe damage has occurred. The degree of harm will dictate what can be salvaged and what must be discarded.
However, in Candler, flood damage doesn't need to be so dramatic if fast action is taken to limit secondary water damage. There are different methods in use today that can restore items to their previous condition. At our SERVPRO, we can clean and sanitize our customers' soiled and seemingly damaged items with our Esporta equipment. Items that are full of contaminants, soiled, visibly stained, and ready for the disposal bags can be cleaned and sanitized, and made to look new again. These items include anything that can be washed, from leather boots to plushies that your child needs for sleeping.
This salvaging of soiled and contaminated personal items is in addition to our other services, such as extraction of all standing water followed by drying and heating techniques that cause moisture to evaporate quickly enough to ward off damaging effects. While carpeting is often a loss of flooded homes and businesses, we can ensure that contaminant levels are low in area rugs and other items that were on the floor. Making sure that your home or office is safe for human habitation is one of our goals.
Ensuring that all water and moisture is removed is one aspect of water damage restoration, but we make sure that your home or business is cleaned to health regulation standards. We sanitize after removing solid debris. Floods from outside can cause many different elements to be deposited inside your property, from sand and silt to aquatic life to chemical and biological contaminants. All of this water and what came with it needs to be extracted. Doing so means we are also protecting your property from secondary water damage such as rusted metal fittings in your home or office, mold and mildew prevention, protection of interior walls, cabinetry, and flooring, and much more.
When you have flood waters in your home or business, preventing flood damage from increasing is your first step in protecting your property. Call us, SERVPRO of Asheville West at (828) 684-8506 24/7 and we will help rectify the problem.